• Testimonials

  • Testimonial Screenshot #1 of Email received by mould.net.au from a client who used one of our home test kits to measure for mould and spore contamination as part of a VCAT dispute over mould contamination and personal property

    Testimonial #1

    This client was in dispute with her landlord regarding a mould problem and her claims were not being taken seriously. Our report was used at VCAT to validate her claims and seek a decision.

     

    More testimonials here.

    Testimonial Screenshot #5 of Email received by mould.net.au from a client who used one of our test kits to measure for mould and spore contamination in her car

    Testimonial #2

    A Civil and Structural Engineer involved with the Building Industry purchased one of our kits to check the subfloor of a new building and to help guide the remediation scope of works.

     

    More testimonials here.

    Testimonial Screenshot #2 of Email received by mould.net.au from a client who used one of our home test kits to measure for mould and spore contamination as part of a rental property dispute regarding water damage and mould un the residential tenancy act

    Testimonial #3

    Our kit was used as part of a residential tenancy dispute where adverse health symptoms were potentially linked to the property due to the positive and high mould counts.

     

    More testimonials here.

    Testimonial Screenshot #3 of Email received by mould.net.au from a client who used one of our home test kits to measure for mould and spore contamination

    Testimonial #4

    DIY mould testing was used to measure levels of viable moulds indoors and confirmed they were normal - meaning there does not appear to be any evidence of a mould problem.

     

    More testimonials here.

    Testimonial Screenshot #4 of Email received by mould.net.au from a client who used one of our home test kits to measure for mould and spore contamination in a new home

    Testimonial #5

    Confirmation that a new home does not show any signs of mould after the same Family moved from a previously mould-affected home into this one - and they wanted to make sure the new home was OK.

     

    More testimonials here.

    Testimonial Screenshot #5 of Email received by mould.net.au from a client who used one of our test kits to measure for mould and spore contamination in her car

    Testimonial #6

    Our kit was used to test the interior of a car that had become mould damaged after the owner returned from overseas after it had become wet. It was cleaned but she was still worried. Now she can stop the worry and move on with her life.

     

    More testimonials here.

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Our Service Terms & Conditions (T&C) are as follows for mould.net.au and these share all of the key T&C’s as used by our parent Company, Biological Health Services (BHS). A summary of the key T&C’s used by mould.net.au include all of the following but are not limited to:

1. mould.net.au has a policy and procedure for promoting scientific integrity. Scientific integrity refers to maintaining the quality and objectivity of the inspection and analytical tasks involved with indoor air quality and associated microbiological or other investigations. It is important that such results are written up so they are ethical, sound and worthy of the public’s confidence. All reports are therefore premised on a commitment to sound, objective science where findings are objective, credible, unbiased and transparent. Requests to fabricate, falsify or omit information or alter reports or data will not be tolerated and will be immediate grounds for contract termination on the grounds of client misconduct. We will also not abridge findings, conclusions or recommendations into "short summaries" for clients and the formatting of reports is designed to faithfully detail all quantitative data and results and show how they were interpreted.

2. The client agrees to indemnify mould.net.au and keep mould.net.au indemnified against any loss, damage (including special or consequential loss or damage), costs (including legal fees), expenses, demands or liability for any claim by a third party or parties as a result of or arising from the client's use of the BHS report/interim findings/opinions or recommendations/implementation or scope of works other than in accordance with the terms of this agreement.

3. Nothing in this agreement constitutes either party (mould.net.au or client) a partner agent, employee or representative of the other party or creates any trust, association or partnership at law or for any purpose whatsoever nor do the parties intend that their activities under this service terms agreement or other social linkage constitute a business, financial operation or venture.

4. Copyright to written reports remains with the author. Full payment to written material and reports is required before release to client for practical use.

5. At mould.net.au the security of personal information that we collect is of utmost importance to us and we follow the Australian Privacy Principles and comply with the Privacy Act 1988 (Cth). In line with our Privacy Policy, mould.net.au may hold your personal information in electronic or hard copy format or a combination of both. We have taken a number of physical, electronic and procedural steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. mould.net.au will not disclose your credit card details to any other persons.

6. Reports are generally delivered approx. 3-4 business weeks after inspection and data/sample collection or sample delivery to our office and the time-frame for report delivery depends on volume of current work and other factors such as the urgency of results and their implications. Your patience is appreciated.

7. In the event that any written report we have already supplied to the client requires formatting modifications for other audiences, then such modifications and additions are charged at an hourly rate (example: Expert Evidence submissions).

8. All samples (swabs, direct samples, air-o-cell, tape-lifts, or any other matter for analysis) is only accepted on delivery at our Head Office (Level 1, 459 Toorak Rd, Toorak, VIC, 3142) address within normal business hours (8:30am-5:30pm Mon-Fri). No samples will be accepted at our lab address, which is a secure P1/2 facility for staff only. A chain of custody form must be completed for all samples accepted at our Head Office. Chain of custody forms will, be supplied electronically on request. All samples must be lawfully obtained.

9. Mail order lab tests (mould.net.au) must be promptly returned within a reasonable time frame expected for environmental microbiology samples that is normally 7-days by the client for analysis after receipt. If the mail order testing services (perishable items/test media) are cancelled after the testing kits have been shipped out or collected, a 50% refund will be applied to the unused kit, minus the shipping and handling fee. All requests for refund must be applied for within 7 days of the initial order. After 7 days, the entire cost of the test is non-refundable.

10. This website or documents arising from our lab inspections or other consulting services for you, the client, may contain general information about medical conditions and treatments. This information is not advice, and should not be treated as such. It is provided “as is” without any representations or warranties, express or implied. You must not rely on information on this website or in documentation we provide to you as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website or arising from documentation or verbal statements we may provide to you.

11. Consumer rights principles are important to us, and in the event that you experience a problem, please contact us to discuss. Unresolved disputes will proceed to mediation as required for resolution.

12. All biological samples will be autoclaved after analysis or disposed of as biological waste or in some cases may be stored permanently as reference cultures or viable and/or non-viable cultures/samples having biotechnological or other intellectual property significance. The client acknowledges that all biological environmental samples from the time of sample acquisition become the property of Biological Health Services and that the client agrees to waive all current and future rights to ownership of any isolated cell lines or biological material components. These isolates are added to the Biobank and may be used for research or other commercial purposes.

13. Social engagement and education (also known as #edtech) is an important component of our customer service efforts. We reserve the right to take photographs, video and audio during any aspect of our work on any jobsite and engage with any persons we may interact with during the course of our work and you acknowledge that we may share these without notification to you on various different social media platforms.

14. This is a full and complete list of our Service Terms & Conditions and the client acknowledges that any printed Service Terms on brochures, flyers, or similar may be an abridged version of this primary list and that you have understood, accepted and agreed to all such terms and conditions.